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FAQs


Do I need an account to place an order?

You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your CREW APPAREL account:

  • Track your orders and view previous purchases
  • Add items and sold out products to your Wish List
  • Save your address and card details so you can shop even more quickly in future

How do I reset my password?

If you have forgotten your password, follow the ‘Forgotten password?’ link on the ‘Sign in’ page.

Do you have free shipping promotions?

From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

What size should I buy?

The size and fit of a garment often varies amongst designers. To help you choose the most suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every product page.

If you need expert advice on sizing, contact our Style Consultants

Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please call our Customer Care Team as soon as possible and we’ll see what we can do.

How do I redeem an existing Gift Card?

If you haven't already, create a CREW APPAREL account and go to 'My Account'. Select 'Gift Cards' and enter your gift card code. Alternatively, you can redeem this on the payment page when making your purchase.

If your gift card exceeds the total order amount, the remaining balance will be credited to your CREW APPAREL account as store credit for use on your next purchase.

For more information, see Gift Cards under our Terms and Conditions.

If you're unable to redeem your Gift Card, please contact our Customer Care Team.